:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;color:#172033;--primary:#176b5d;--primary-dark:#0e4f44;--surface:#fff;--surface-soft:#f7f9fc;--border:#dbe2ea;--muted:#6b7688;--danger:#b42318;--shadow:0 16px 40px #1824381a;background:#eef2f7;font-family:Arial,Noto Sans Arabic,sans-serif}*{box-sizing:border-box}html,body{min-height:100%;margin:0}body{background:#eef2f7}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}input,select,textarea{border:1px solid var(--border);color:#172033;background:#fff;border-radius:10px;outline:none;width:100%;padding:10px 12px}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #176b5d1f}textarea{resize:vertical}button{color:#fff;background:var(--primary);border:0;border-radius:10px;padding:10px 14px}button:hover:not(:disabled){background:var(--primary-dark)}button.secondary,button.ghost{color:var(--primary-dark);background:#edf3f2}button.ghost{border:1px solid var(--border);background:0 0}.auth-page{background:radial-gradient(circle at 80% 10%,#176b5d33,#0000 35%),linear-gradient(135deg,#f6f8fb,#e6eeed);place-items:center;min-height:100vh;padding:24px;display:grid}.auth-card{width:min(440px,100%);box-shadow:var(--shadow);background:#fffffff0;border:1px solid #fffc;border-radius:24px;padding:38px}.brand-mark{background:var(--primary);color:#fff;border-radius:18px;place-items:center;width:58px;height:58px;font-size:30px;font-weight:800;display:grid}.brand-mark.small{border-radius:12px;width:38px;height:38px;font-size:20px}.eyebrow{color:var(--primary);letter-spacing:.08em;margin-top:20px;font-weight:700;display:block}.auth-card h1{margin:8px 0;font-size:34px}.auth-card p{color:var(--muted);margin:0 0 24px;line-height:1.8}.auth-form{gap:16px;display:grid}.auth-form label{gap:7px;font-size:14px;font-weight:700;display:grid}.auth-form button{min-height:46px;font-weight:700}.error-banner{color:var(--danger);background:#fef3f2;border:1px solid #fecdca;border-radius:10px;padding:11px 13px}.error-banner.floating{z-index:50;box-shadow:var(--shadow);position:fixed;top:74px;left:50%;transform:translate(-50%)}.inbox-shell{flex-direction:column;min-height:100vh;display:flex}.topbar{background:var(--surface);border-bottom:1px solid var(--border);grid-template-columns:minmax(200px,1fr) minmax(220px,320px) auto auto;align-items:center;gap:14px;min-height:64px;padding:10px 18px;display:grid}.brand-inline{align-items:center;gap:10px;display:flex}.brand-inline div{gap:2px;display:grid}.brand-inline small{color:var(--muted)}.connection{color:#9a6700;white-space:nowrap;font-size:13px}.connection.online{color:#067647}.connection:before{content:"";background:currentColor;border-radius:50%;width:8px;height:8px;margin-left:6px;display:inline-block}.inbox-grid{direction:rtl;grid-template-columns:minmax(280px,330px) minmax(420px,1fr) minmax(280px,330px);min-height:calc(100vh - 65px);display:grid}.conversation-panel,.details-panel,.chat-panel{background:var(--surface);min-height:0}.conversation-panel{border-left:1px solid var(--border);flex-direction:column;gap:12px;padding:14px;display:flex}.details-panel{border-right:1px solid var(--border);padding:16px;overflow-y:auto}.chat-panel{background:#f4f6f9;flex-direction:column;min-width:0;display:flex}.panel-heading,.conversation-title,.chat-header{justify-content:space-between;align-items:center;gap:12px;display:flex}.panel-heading h2,.chat-header h2{margin:0;font-size:18px}.panel-heading span{min-width:28px;height:28px;color:var(--primary);background:#edf3f2;border-radius:999px;place-items:center;display:grid}.search-input{background:var(--surface-soft)}.filters-row{grid-template-columns:1fr auto;align-items:center;gap:8px;display:grid}.check{color:var(--muted);white-space:nowrap;align-items:center;gap:5px;font-size:12px;display:flex}.check input{width:auto}.conversation-list{flex-direction:column;gap:5px;display:flex;overflow-y:auto}.conversation-item{width:100%;color:inherit;text-align:right;background:0 0;border-radius:13px;grid-template-columns:42px minmax(0,1fr) auto;align-items:start;gap:9px;padding:11px;display:grid}.conversation-item:hover,.conversation-item.active{background:#edf5f3}.avatar{width:42px;height:42px;color:var(--primary-dark);background:#d9ece8;border-radius:50%;place-items:center;font-weight:800;display:grid}.conversation-copy{gap:5px;min-width:0;display:grid}.conversation-title strong,.conversation-preview{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversation-title time{color:var(--muted);font-size:10px}.conversation-preview{color:var(--muted);font-size:12px}.tag-row{gap:4px;min-height:18px;display:flex}.tag-row i{color:#4b5565;border:1px solid;border-radius:999px;padding:2px 6px;font-size:9px;font-style:normal}.unread-badge{background:var(--primary);color:#fff;border-radius:999px;place-items:center;min-width:22px;height:22px;padding:0 5px;font-size:11px;display:grid}.load-more{color:var(--primary);border:1px dashed var(--border);background:0 0;margin:5px}.chat-header{background:var(--surface);border-bottom:1px solid var(--border);min-height:68px;padding:12px 18px}.chat-header div{gap:4px;display:grid}.chat-header span{color:var(--muted);font-size:12px}.status-pill{background:#edf3f2;border-radius:999px;padding:5px 10px;color:var(--primary-dark)!important}.status-pill.pending{background:#fff7e6;color:#9a6700!important}.status-pill.resolved{background:#ecfdf3;color:#067647!important}.status-pill.closed{background:#f2f4f7;color:#475467!important}.status-pill.spam{background:#fef3f2;color:#b42318!important}.message-list{flex-direction:column;flex:1;gap:10px;padding:22px;display:flex;overflow-y:auto}.message{display:flex}.message.outbound{justify-content:flex-start}.message.inbound{justify-content:flex-end}.message-bubble{background:#fff;border-radius:15px;max-width:min(72%,620px);padding:10px 13px;box-shadow:0 2px 8px #1f2a3d0f}.message.outbound .message-bubble{background:#dff2ed;border-bottom-right-radius:4px}.message.inbound .message-bubble{border-bottom-left-radius:4px}.message-bubble p{white-space:pre-wrap;margin:3px 0 8px;line-height:1.7}.message-bubble footer{color:var(--muted);justify-content:flex-end;gap:8px;font-size:10px;display:flex}.message-error{color:var(--danger);margin-top:5px;display:block}.message-type{color:var(--primary);font-weight:700}.reaction-row{flex-wrap:wrap;gap:4px;margin:5px 0;display:flex}.reaction-row span{border:1px solid var(--border);background:#ffffffb8;border-radius:999px;place-items:center;min-width:26px;min-height:24px;padding:2px 6px;display:grid}.attachment-card{width:100%;color:inherit;font:inherit;text-align:inherit;cursor:pointer;background:#ffffffa6;border:0;border-radius:10px;align-items:center;gap:10px;margin-bottom:7px;padding:9px;text-decoration:none;display:flex}.attachment-card>span:first-child{font-size:24px}.attachment-card>span:last-child{gap:2px;display:grid}.attachment-card small{color:var(--muted)}.composer-tools{background:var(--surface);border-top:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:7px;padding:8px 14px;display:flex}.composer-tools select,.composer-tools input{width:auto;min-width:140px}.composer-tools button{white-space:nowrap;padding:8px 10px}.composer{background:var(--surface);grid-template-columns:minmax(0,1fr) auto;gap:8px;padding:10px 14px 14px;display:grid}.composer textarea{min-height:54px;max-height:150px}.composer button{min-width:78px}.advanced-composer{position:relative}.advanced-popover{z-index:40;border:1px solid var(--border);background:var(--surface);width:min(390px,100vw - 32px);max-height:min(560px,100vh - 150px);box-shadow:var(--shadow);border-radius:16px;gap:9px;padding:14px;display:grid;position:absolute;bottom:calc(100% + 10px);left:0;overflow-y:auto}.advanced-popover input,.advanced-popover select,.advanced-popover textarea{width:100%;min-width:0}.advanced-heading{justify-content:space-between;align-items:center;display:flex}.advanced-heading button{width:34px;height:34px;padding:0;font-size:20px}.two-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.empty-state{color:var(--muted);text-align:center;flex:1;place-content:center;justify-items:center;display:grid}.empty-state span{font-size:50px}.empty-state h2{color:#253047;margin:10px 0 0}.details-panel section{border-bottom:1px solid var(--border);gap:9px;padding:14px 0;display:grid}.details-panel section:first-child{padding-top:0}.details-panel h3{margin:0;font-size:14px}.status-actions{grid-template-columns:repeat(2,1fr);gap:6px;display:grid}.status-actions button{color:var(--primary-dark);background:#edf3f2;padding:8px}.tags-cloud{flex-wrap:wrap;gap:6px;display:flex}.tags-cloud button{color:#475467;background:#fff;border:1px solid;border-radius:999px;padding:5px 8px}.notes-section form{gap:7px;display:grid}.notes-list{gap:8px;display:grid}.notes-list article{background:var(--surface-soft);border-radius:10px;padding:10px}.notes-list article p{margin:5px 0;font-size:13px;line-height:1.6}.notes-list time{color:var(--muted);font-size:10px}@media (max-width:1100px){.inbox-grid{grid-template-columns:300px 1fr}.details-panel{z-index:20;width:min(330px,100vw - 24px);max-height:70vh;box-shadow:var(--shadow);border:1px solid var(--border);border-radius:16px;position:fixed;bottom:12px;left:12px}}@media (max-width:760px){.topbar{grid-template-columns:1fr auto}.topbar>select{grid-column:1/-1}.connection{display:none}.inbox-grid{grid-template-columns:1fr}.conversation-panel{border:0;display:block}.chat-panel{z-index:10;position:fixed;inset:0}.chat-panel:has(.empty-state){display:none}.details-panel{display:none}.message-bubble{max-width:88%}.composer-tools{flex-wrap:nowrap;overflow-x:auto}.advanced-popover{width:auto;position:fixed;inset:auto 12px 90px}}